Frequently Asked Questions

Please read our FAQ before sending us a message.

How is my order shipped?

Orders are shipped Monday through Friday, excluding Indian public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

How long does it take for my order to reach me?

Orders are despatched within 2 working days after placing the order. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of GVCS. .

What are your delivery charges?

Currently, We are providing Free Shipping within India only.

How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us –

Can I deliver to another address, other than my card billing address?

Yes, it is possible if the delivery address is in the listed Territories.

How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase.

Do I receive an invoice for my order?

Yes, you will receive the invoice on your registered mail address.

Which Payment Methods Do you accept for purchasing the products?

Payment through Debit Card/Credit Card is accepted or If you have a Pay Pal account, You can through that also.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Verizon security for a reliable and secure internet payment gateway.

What is your return Policy?

Please refer to our Terms and Conditions relating to returns.

What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us and quote your transaction & reference number. Our customer service is open from Monday to Friday, 9am to 5.30pm. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

Is there a minimum order value?

There is no minimum order requirement. Delivery charges will remain as specified..